Deposit Requirement

To confirm your tour booking with Pristinepaths Ceylon, a 25% non-refundable deposit is required at the time of reservation. This deposit covers essential planning, administrative costs, and the reservation of local services, which begin immediately upon your booking confirmation. If however, should the tour be booked 29 days or less prior to the tour start date, the full tour cost will have to be paid upfront.

Balance Payment

The remaining 75% balance of your tour fare is due at least 30 days prior to your scheduled tour start date. An automated invoice for this balance will be sent to your registered email address 45 days before tour start date. Failure to settle the balance by the due date may result in the automatic cancellation of your reservation and the forfeiture of your deposit.

Cancellation by the Guest

If you choose to cancel your booking, the following charges apply based on the notice period provided before your tour start date:

• 30 days or more prior: Forfeiture of the 25% deposit.

• 15 – 29 days prior: 50% of the total tour cost.

• 8 – 14 days prior: 75% of the total tour cost.

• 7 days or less prior / No-show: 100% of the total tour cost.

All cancellation requests must be submitted in writing to customersupport@pristinepathsceylon.com

4. Force Majeure & Exceptions

We understand that unforeseen emergencies can occur. In the event of documented medical emergencies or natural disasters, Pristinepaths Ceylon may, at its sole discretion, offer a credit towards a future booking or an alternative tour date. We strongly recommend that all guests purchase comprehensive travel insurance to protect against trip cancellations.