Privacy Policy
About Pristinepaths Ceylon
At Pristinepaths Ceylon, we don’t just offer tours—we curate bespoke adventures into the very soul of our home. As passionate custodians of this magnificent island, we take immense pride in showcasing Sri Lanka’s spectacular diversity to discerning visitors from around the world.
This little island gem, globally celebrated for its mesmerizing beauty and the unmatched warmth of its people, offers an abundance of unique experiences. We constantly seek to enhance this magic by meticulously selecting only the finest experiences, ensuring every detail of your journey is seamless and exceptional.
Our mission is unwavering: to guarantee you the absolute best experience of this magnificent country.
This Policy
This policy has been designed to explain the information we collect, how and why we collect it and when and how it is used. We will keep this webpage as up to date as possible, reviewing our policies periodically to ensure openness and clarity between all parties.
About Personal Data
Personal data relates to any living individual who can be identified from that data. As of May 25, 2018, in the European Union the processing of personal data is governed by the General Data Protection Regulation (GDPR). At Pristinepaths Ceylon, we endeavour to treat everyone’s data in the same secure manner, wherever you are from.
How We Collect Data
When you call us, fill out a website form, email us, or book a travel program with us, all the data relevant to your query or travel program (or potential travel program) is collected securely in our internal database. This information is stored securely by us internally and is not stored on our website. However from time to time we utilise an email sending service provider to send out relevant communication/emails. The target list for this communication sent by us is chosen carefully and this information is not shared or provided to any other additional third party. When you send us an inquiry through our website inquiry form or send us an email directly you will be prompted to agree to our privacy policy and ensure you tick a check box which signifies your agreement to receive further communication from us. Only then will we collect your data and if you do not agree your data will not be collected.
Data We Collect
Personal data collected through any of the sources mentioned above will usually include your name, email address, phone, country and any other information you choose to provide to us at this stage.
What Your Data is Used for
Your personal data is used to fulfill our obligations to you, which include:
- Providing a quote
- Discuss travel arrangements
- Sending you the requested information
- Sending you e-marketing or relevant information
- Booking your tour
- Asking for feedback on our services
- Notifying you of any changes or amendments to your booking
- Notifying you of emergencies
- Providing you with a seamless service and up to date information
- Keeping you updated on new products and services and other updates.
We never sell or rent data to third parties. This data will be used by us to ensure you have a safe tour and in relation to the products and services we provide.
Your Content and Images
When you send us your content and images after returning from your tour, you are giving us permission to upload them onto the blog section of our website. We may also ask you if we can use your images for marketing purposes (throughout the website, as well as on social media such as Facebook, Instagram and Twitter). We will always credit and tag these where relevant. The blog will include your name, photos and the content you have written for the blog. If you do not want your actual name to be shown, please just let us know and we can remove it. We will only use content you send us voluntarily with your permission.
Who Can Access Your Data
We will never sell or rent your data to third parties, only sharing information when it is required to fulfill our obligation to you. Data submitted through our forms is accessible only by us. We do not pass it on to any third parties. Although our website and communications may contain links to other websites, we are not the owners of these sites, and therefore are not responsible for the privacy practices of such other sites.
Cookies and Google
We use a minimal number of cookies on our website. Cookies are harmless when used responsibly. After visiting our site, you may see ads for Jetwing Travels on other websites; this is called Google remarketing. We use Google remarketing for advertising purposes. You can edit your preferences or turn off remarketing by visiting https://www.w3schools.com. We also use Google Analytics to review our website and find out such things as how many visitors visited a particular page. Pristinepaths Ceylon and Google do not attempt to identify anyone from this data. If you do not want your visit to be accessible via Google Analytics, you can opt out here.
If You Wish to Disable Cookies
You can disable or edit specific (or all) cookies in your browser settings. Please note that disabling cookies will limit or completely disable your access the Pristinepaths Ceylon website. (www.pristinepathsceylon .com). You can also set your browser to warn you when you are on a site that uses cookies. For more information about cookies, head to www.aboutcookies.org.
Testimonials
We post testimonials to our website periodically. There is no way of identifying you from the data we publish on testimonials on the website. The data included on our testimonials includes first name, surname initial, an excerpt from your feedback and your star rating; it is not possible to identify a person from these testimonials.
Data Retention and Security
The time period for which we keep data depends on the data type. Data is not kept on our systems for longer than is needed, and is periodically reviewed and removed. We have made every effort to ensure your data is stored and processed securely and only those with authorization can access this information and use it responsibly
How to Contact us
Under the GDPR, you have the right to view, edit or request the removal of your personal data from Pristinepaths Ceylon. For data enquiries, please use the contact details below. Ensure you include your full name, email address, full address (including post code) and the details of your request. Depending on your request, we may respond with one of our Data Access forms.
By email: customersupport@pristinepathsceylon.com
In writing: Pristinepaths Ceylon, 44/1, Meera Road, Issadeen Town, Matara, Sri Lanka
Please note that our Privacy Policy has been written to be as clear as possible, rather than an exhaustive list of legal jargon. If anything is unclear, please get in touch. We welcome your feedback.
This policy was last updated 12-12-2025.